Tuesday, October 27, 2026

How We Helped a Convenience Store Owner Catch Thousands in Cashier Theft Using Simple Cash Register Reports

How We Helped a Convenience Store Owner Catch Thousands in Cashier Theft Using Simple Cash Register Reports

For many retail stores and restaurants, theft is often associated with shoplifting. However, one of the biggest threats to profitability can come from behind the counter. Cashier theft, employee fraud, and register manipulation can quietly drain thousands of dollars from a business every year without owners realizing it.

Whether you operate a convenience store, liquor store, grocery store, quick-service restaurant, or full-service restaurant, understanding how cashier theft occurs is the first step toward preventing it.

Common Types of Cashier Theft

Cash Skimming

Cash skimming occurs when an employee accepts payment from a customer but fails to ring up the sale. The employee pockets the cash, leaving no sales record behind.

This is especially common when:

  • Customers do not receive receipts
  • Businesses do not closely monitor transactions
  • Management is not reviewing sales reports regularly

Excessive Voids and Refunds

Dishonest employees may ring up an item, collect payment, then later void or refund the transaction and keep the money.

Warning signs include:

  • High numbers of voided transactions
  • Excessive refunds compared to other employees
  • Refunds processed without manager approval

Sweethearting

Sweethearting occurs when a cashier intentionally gives products away to friends or family by:

  • Not scanning items
  • Discounting merchandise without authorization
  • Applying unauthorized coupons or promotions

Many businesses lose significant revenue from sweethearting because it often appears as normal customer activity.

Cash Drawer Manipulation

Employees may:

  • Remove cash from the drawer
  • Claim incorrect change was given to customers
  • Use balancing tricks to hide shortages

Regular cash count discrepancies should never be ignored.

Unauthorized Discounts

Some employees abuse discount privileges by:

  • Creating fake discounts
  • Applying management-level discounts
  • Using price overrides without authorization

A few unauthorized discounts per shift can add up to thousands of dollars in annual losses.

How to Reduce Cashier Theft

Regardless of the type of point-of-sale system your business uses, strong controls and oversight can significantly reduce employee theft.

Employee Accountability

Every cashier should have a unique login, clerk number, or operator ID so transactions can be traced to specific employees. Accountability alone can discourage dishonest behavior.

Monitor Voids, Refunds, and Discounts

Regularly review reports showing:

  • Voided transactions
  • Refunds
  • Price overrides
  • Discounts
  • No-sale drawer openings

Unusual patterns may indicate a need for additional training or further investigation.

Limit Access to Sensitive Functions

Functions such as refunds, voids, discounts, and price overrides should be restricted to authorized employees whenever possible.

Conduct Regular Cash Audits

Comparing cash drawer totals, sales reports, and expected balances can help identify discrepancies before they become larger problems.

Use Security Cameras with POS Text Insertion

Video surveillance near checkout areas can be a powerful deterrent and provide valuable evidence when investigating suspicious activity. However, cameras alone do not always tell the whole story.

One of the most effective tools available is POS Text Insertion, which displays the items being sold, quantities, prices, discounts, and transaction details directly on the video recording in real time.

Without text insertion, a store owner watching video may see a cashier scan an item, collect payment, and complete a transaction. Everything appears normal.

However, with POS text insertion, the owner can see exactly what was sold and what was entered into the register.

For example, a dishonest cashier may hand a friend a carton of cigarettes but ring up only a bottle of Mountain Dew for $0.99. The customer pays, the cashier collects the money, and the surveillance video appears to show a perfectly legitimate sale. Without transaction data on the video, there may be no obvious indication that anything improper occurred.

With text insertion, the video would clearly show that only a Mountain Dew was entered into the register while a carton of cigarettes left the store.

This type of theft, commonly called sweethearting, is far more common than many business owners realize. Employees often know management reviews video footage, but they also know that most owners cannot determine exactly what products should have been sold during a transaction.

By combining surveillance video with transaction data, owners can verify:

  • Every item scanned
  • Every item sold
  • Discounts applied
  • Voids performed
  • Refunds processed
  • Price overrides entered
  • Transaction totals collected

Over the years, we have had customers tell us they would never operate a retail store without POS text insertion because it has helped them uncover theft that would have otherwise gone unnoticed.

A security camera shows what happened at the register. POS text insertion shows what should have happened at the register. Combining the two creates one of the most effective loss-prevention tools available.

Review Exception Reports

Many POS systems can identify unusual transaction patterns that may deserve closer attention. Reviewing these reports regularly can help managers spot potential issues early.

The Cost of Looking the Other Way

Many owners hesitate to investigate employees they trust. Unfortunately, employee theft often starts small and grows over time. A cashier taking just $20 per day can steal more than $7,000 annually. Multiple employees engaged in fraudulent activity can create losses that seriously impact profitability.

The good news is that most employee theft can be dramatically reduced through:

  • Better reporting and oversight
  • Strong internal controls
  • Consistent management review
  • Employee accountability
  • Security camera monitoring
  • Regular audits

Real-World Experience Catching Theft

Over the years, I have personally worked with retail store and restaurant owners who suspected something wasn't right but couldn't identify the source of the problem. In many cases, simple reporting features already built into their cash register or POS system helped uncover theft that had been occurring for months or even years.

I have been involved in helping business owners identify and stop tens of thousands of dollars in employee theft by reviewing reports and security features that many operators either overlook or forget they have available.

Some of the most valuable tools include:

  • Non-resettable Grand Totals
  • Z Counter Reports
  • Void Totals
  • Refund Totals
  • No-Sale Reports
  • Operator Reports
  • Department Sales Reports
  • Cash Drawer Accountability Reports

For example, a register's non-resettable Grand Total can reveal whether reported sales activity matches historical trends, while Z counters can identify whether daily closeouts are being performed properly. Reviewing void totals, refund activity, and no-sale transactions often uncovers unusual patterns that deserve closer investigation.

While reports such as Z Counters, Grand Totals, and transaction counts often reveal that theft is occurring, POS text insertion on surveillance cameras can frequently show exactly how the theft is being committed, making it one of the most valuable loss-prevention tools available to store owners.

What surprises many owners is that the information needed to detect theft is frequently already available in their existing system. The challenge is knowing which reports to review, what numbers should be compared, and which warning signs indicate a potential problem.

Sometimes a five-minute review of a few key reports can reveal issues that have cost a business thousands of dollars.

A Real Case We Helped Solve

One case that stands out involved a customer who owned more than ten busy gas station convenience stores. We had previously installed higher-end cash registers with barcode scanning throughout their locations.

The owner contacted us because one location had experienced a significant drop in sales, losing thousands of dollars per month compared to historical averages. They had already reviewed their sales reports and everything appeared to be normal. Looking for answers, they brought us approximately one month's worth of register reports.

It took us less than five minutes to identify the problem.

The store manager had discovered a way to manipulate the reporting process. About two hours before closing each night, he would run a Z report and close out the day's sales. He would then continue operating the register for the final two hours of business, collecting cash sales that never appeared in the official daily totals.

To help conceal the theft, he would change the register's internal clock before running the first Z report. He would then throw away the journal tape that documented the final two hours of sales activity.

At first glance, the reports looked normal. However, two basic security features immediately exposed what was happening:

  • The Z Counter was increasing by two instead of one.
  • The transaction count numbers contained large unexplained gaps.

Those two clues told the entire story.

Once we reviewed the reports, it became obvious that the manager had been running an unauthorized extra Z report every day and removing a portion of the store's sales from accountability. He had been stealing from the business for months.

The theft wasn't discovered through expensive software, forensic accountants, or a lengthy investigation. It was uncovered using security features that had been built into the cash register from day one but had never been reviewed closely.

Problem solved.

This experience reinforced an important lesson: many cash registers and POS systems already provide the information needed to uncover theft. Business owners simply need to understand what reports are available and what warning signs to watch for.

Protect Your Business

No retailer or restaurant owner wants to believe a trusted employee would steal from them. Unfortunately, cashier theft remains one of the most common causes of profit loss in businesses of all sizes.

By implementing clear procedures, monitoring transactions, and utilizing the reporting tools already available in many cash registers and POS systems, owners can significantly reduce risk while creating a culture of accountability.

At National Business Systems, Inc., we've helped business owners identify reporting discrepancies, investigate suspicious activity, and implement controls that protect profits.

Think You Might Have a Theft Problem?

If your sales seem lower than they should be, cash is disappearing, inventory isn't matching your sales, or you simply have a feeling something isn't adding up, don't ignore it.

We've helped business owners uncover theft using simple reports that were already available on their cash registers and POS systems. In many cases, the evidence was sitting in plain sight the entire time.

You may be only a few reports away from identifying a problem that is costing your business thousands of dollars every month.

Don't wait until another year of profits disappears.

  • ✅ Cash Register and POS Report Reviews
  • ✅ POS Text Insertion and Surveillance Solutions
  • ✅ Employee Accountability Controls
  • ✅ Loss Prevention Recommendations
  • ✅ Retail and Restaurant Security Consulting

Call Us Today: (800) 863-2274

Visit Us Online:
www.CashRegisterGuys.com

The best time to find employee theft is today. The second-best time is before your next shift starts.


About Cash Register Guys®

Cash Register Guys® is the online division of National Business Systems, Inc., helping retailers, restaurants, convenience stores, grocery stores, liquor stores, and hospitality businesses improve profitability and operational control through proven technology solutions.

We specialize in:

  • Cash Registers
  • Point of Sale (POS) Systems
  • Barcode Scanning Solutions
  • Inventory Control Systems
  • Retail and Restaurant Technology
  • Surveillance Integration
  • POS Text Insertion
  • Payment Processing Solutions
  • Hardware and Software Support

Unlike many providers that focus only on selling equipment, we work closely with business owners to help them understand their systems, improve accountability, reduce shrinkage, and maximize profitability.

Over the years, we've helped countless businesses uncover reporting discrepancies, identify employee theft, improve internal controls, and implement technology solutions that make managing a business easier and more secure.

Whether you operate a single location or a multi-store chain, our goal is simple:

Help business owners protect their profits, operate more efficiently, and make better business decisions through technology and experience.

Visit CashRegisterGuys.com

Friday, March 28, 2025

Do you need to replace your old cash register that could validate guest checks or invoices?

 

SAM4s ER-5115II Cash Register
SAM4s ER-5115II

Replacing you cash register that you validated with

Chances are if you don't know what Validation means then you don't need it! I'm shocked that still in 2025 we get calls from people looking to replace their SAM4s ER-5115II or Sharp ER-A320 that they used for validation of guest checks or invoices. Validation means you could insert a guest check or invoice into the cash register printer and press validate and the cash register would print the date, time, amount of the sale and the tender type on that paper you inserted into the printer. That was used to prove the guest check or invoice was paid for at the register. this is a holdover from about twenty or thirty years when it was really common, Its one of those things if you know, you know! 

Here is the problem with validating cash registers

Well there is a problem with validating cash registers today and its a big one. They are no longer made anywhere in the world that I'm aware of. The reason being is that all the manufactures switched to thermal printers which are faster, quiet and rarely break. The problem is thermal printers can't validate. So what is a person to do if they still need to validate? Well the answer is to buy a modern machine the the SAM4s ER-915 (that can't validate on its own) and add an option slip printer to it. With the optional slip printer you can still validate. the slip printer is a mechanical printer that uses an ink ribbon and a dot matrix printing system. There are two drawbacks, first it is about double the price of the old register when you combine the new register plus the slip printer, and second is the fact its two pieces of equipment so takes up more counter space. For more information call us at 800-863-2274 or find use here Modern Cash Registers for sale. 

Thursday, March 27, 2025

Cash Registers have come a long way in the last couple years, now they come with a credit card terminal

 

Cash Registers do more than ever before

Over the last decade Cash Registers have really grown to include great features that you should have in your store. Not only do the have important features, cash register are so much more affordable than a cloud based POS system. Today even simple cash registers can connect to a credit card terminal at very low prices. It used to be only the big companies could afford that. Well todays cash registers are so easy to use and low priced that you can't afford not to. 

Why you should you chose a cash register over a POS system

You should really examine your needs before you pull the trigger on a POS system. There are instances where a POS system maybe a better fit but you would be surprised how many times a register would have worked and for a lot less money. Ask yourself are you really going to keep inventory? Be honest, are you really going to count, issue purchase orders, receive purchase orders, enter new cost etc? Yes, many business do that but most mom and pop places don't. If that is the case a cash register might be a better fit. Also think about the traps of a POS system to make sure you know the real cost. Most modern POS systems are sold by subscription, you can't buy it. Most POS systems require you to process with a specific credit card company. So let's add that up so you know what you are getting into. Let's look at the Clover POS system that is really popular. Right now Clover for a counter service restaurant has a subscription fee of $59.00 a month (that is software only). So assume a good life of a POS system is 7 years you would have paid $4956.00 for the software subscription alone and you own nothing. Now how about the credit card fees, with Clover you must process with Fiserv so you are eliminating all the other vendors that you could bargain with. Those are just a few examples of why you might want a cash register over a POS. Give us a call today at 800-863-2274 or click here to find a good cash register. 


Friday, December 01, 2023

Low Cost Hybrid POS Cash Register system available from Optima

 


The Optima APOS-03 is a powerful system that affordable

When it comes to features and price you won't find a better value than this POS bundle. Users love the fact that this POS system is self contained and is pretty small. Features include a an integrated 8" Color Touch Screen, built in 3 1/8" thermal printer and enough I/O ports to connect to any type of peripheral you may need. The APOS-03 is powered by the Optima GoPOS Software that supports many different business applications like restaurants, retail store, convenience stores and many more. 

Business owners love the fact that with Optima, you buy the software and you own it! That's right no monthly software fees ever

In todays markets so many POS companies have shifted to a model that requires you to pay for the software system forever. Have you ever done the month on a typical system that requires you to pay monthly? I would urge you to check out the price of an Optima system and compare it to other popular systems on the market that require monthly payments forever. You can get this Optima APOS-03 Bundle as low as $899 and own it forever with no monthly software fees. Compare that to many on the market for $99.00 a month forever, just in three years you would have spent $3564.00 which is almost four times more than you could have bought the Optima system for.

You can accept credit card and gift card payments directly through the Opima APOS-03

With an interfaced pin pad you will be able to accept payments securely and quickly directly through the system. This will save your cashiers a lot of time and more importantly it is accurate and secure. Why would you want cashiers to have to re-enter the sale amount in a separate payment system when you can be integrated. Most business owners stopped doing that 10 years ago or more just because busy cashiers can make mistakes. Do you want a $19.95 sale to be re-entered into you separate credit card terminal as $1.95 because your cashier was just busy? If you don't think that has happened you are probably wrong, again this is why it is best practice to integrate payments whenever you can. Not to mention the transaction's are much more secure. call us at 800-863-2274 and of course check out the Optima APOS-03 bundle here. 


Thursday, July 27, 2023

Short Term Cash Register or POS rental

 

We offer Clover Mini and other POS or Cash Registers for short term rentals

If you are planning for an event and you need cash registers or POS for short term use then contact us to start your planning. Our rentals include shipping both ways (to you and back to us), complete programming, 24/7 support in most cases and flat rate credit card processing. 

Our event rentals come with credit card processing at a flat rate

This is particularly important today as so many events as cash less, however we have you covered either way. You may also appreciate that the Clover Mini terminal supports suggested tipping which may help you hiring cashiers! 

Get your order in soon as even rentals take time to plan and ship

You will want to give us a couple weeks lead time to get your rental ready, the system needs to be programmed, we need to set up your merchant account and allow time for shipping. Call us at 800-863-2274 or visit us at short term event POS rental  

Monday, December 12, 2022

Age Verification on the SAM4s SAP-630R

 


The SAM4s SAP-630R paired with a 2D bar code scanner are a great way to verify the age of a customer buying an age restricted item. 

Although there are two methods the 630R can do age verification (AV) the best method is to use a 2D bar code scanner. You can enter the age manually if you would like, however when using a scanner you remove the human error element. If you want the most secure way of checking the buyers age we suggest the scanner method every time, not to mention it is much faster that entering by hand. For more information call us at 800-863-2274 or of course on the web at cash register with age verification. 

Thursday, November 03, 2022

Another channel to purchase your SAM4s registers from

 

SAM4s registers now available at EZPOSNOW

Because of their popularity and being the best selling cash register system in North America EZPOSNOW has started selling  the SAM4s line of cash registers and POS systems, including the SAM4pos application. The reason for this is because this is a product that offers flexibility and is not locked into one credit card processor like so many POS systems today. Not to mention that SAM4s can serve so many verticals well like C-Stores, Restaurants, Smoke Shops and much much more.

Check out the new resource for all your point of sale needs at EZPOSNOW or call us at 800-863-2274


Wednesday, October 13, 2021

We have begun posting help videos for the SAM4s SAM4pos system

 

SAM4pos Technical Support now available online 

We have been deploying the SAM4pos products for several years now with hundreds if not thousands now being used in small businesses all over North America. While these systems are light years ahead of the legacy systems and we can log in remotely we felt creating a library of technical help would allow you access to support 24/7. You can find our channel with a playlist for support at   https://www.youtube.com/channel/UCdsi6bw59vJ614Fpti6kesw Of course you can always contact us for support the old fashion way at 800-863-2274.

Thursday, December 05, 2019

Great price for a used cash register

Used SAM4s NR-510

Are you looking for a used SAM4s cash register?


If you are looking for a used cash register in great shape you can stop looking. We have four SAM4s NR-510 cash registers in great shape. These registers were used for only one week before they were returned for a bigger model. They include a six month warranty like a new register. For more information visit used SAM4s cash registers for sale. or call us at 800-863-2274

Monday, November 18, 2019

SAM4s SPS-500 series help videos

Free How To Videos for the SAM4s SPS-500 registers

The Cash Register Guys have posted for free a few self help video tutorials for troubleshooting this popular series of cash registers. The topics include logging on a cashier to changing the paper. Both the programming and operators manuals are also listed for free download.

Live Support for the SPS-520 and SPS-530 is Available

If you can't get the help you need from the videos you can also pay for support. We have technicians that can trouble shoot or help you configure any of the SAM4s cash registers for a fee. To arrange fee based support call 800-863-2274 or to visit the support library click the following SAM4s SPS-500 Video Helps Series.  

Tuesday, October 22, 2019

Used SAM4s SPS-520R or 520F registers available

We have a limited quantity of SPS-520R or F registers available

Just today we took in another four SPS-520 cash registers in on trade. These will be sold as either the F or R version.  The raised version has always been the more popular model for retail applications. Since these registers were discontinued in 2019 they have been hard to come by. So if you are currently looking for one don't wait too long because they go quickly every time we get a trade in.

The SAM4s SAP-630R replaced the 520R

If you are looking to upgrade we can transfer your database from the SPS-500 series into the new SAP-630 series. The SAP-630R is a far more advanced system. The biggest changes come in reporting and programming. This is the first SAM4s series that operates on Android and can email reports. Not only can reports be emailed but it also has an optional mobile application.  Support is also made much easier because we can remotely log into this register.

Additional information or to schedule a demonstration contact us

You can contact us at 800-863-2274 with questions or if you would like to schedule an online demo of the register system. To read more about it you can find more on our site. 

Monday, October 21, 2019

Three Best Cash Registers for Convenience Stores


What are the best three models of cash registers for the C-Store Market?

If you did not already know, SAM4s is really the only commercial grade line of cash resisters being sold in North America. They have been making great progress bringing new models to market that really are hybrid cash register/pos systems. before we look at the three best models let's examine the features that make one register better than the other. You then can decide if you need those features or not.  

What features do you need in a cash register in a quick retail environment. 

All cash registers are not created equally, don't find out the hardware way. Us our list of features below to at least think about some of the functions you may need.

  • Bar Code Scanning, how many UPC's will you need. This is a pretty basic feature found in most models these days, however consider the number of UPC's you may need.
  • Receipt and Journal Printer. This is an important feature and not one to be overlooked. Most modern registers no longer have a printed Journal tape (Audit) although they most all have an electronic journal. 
  • Mix and Match pricing also known as Promo pricing. Example is Buy one at $0.99 or three of $2.79 as an example. A good register will do this by the item regardless of where an item is sold in a transaction.
  • Bottle Deposit aka CRV. 
  • Emailed reports
  • Add Items on the fly also known as PLU not found or dynamic UPC. 
  • Do you need Scan Data Interface for the tobacco rebates? 
  • Mobile Device for in-store price changes and adding items.

The best choice of cash register for the retail application is the SAM4s SAP-630R

Let's take a look at the features from above this machine checks off. 

  • Accommodates well over 60K UPC items
  • Electronic journal with a paid order recall feature to allow you to scroll through previous transactions on the display
  • Handles Mix and match very well. The mix and match tables have a mane so much easier to link to your UPC number.
  • Check on the bottle deposit. Works very well and easy. 
  • This register can email you you end of day reports. Their is a mobile app as well for reports on your phone.
  • You can add UPC's on the fly if they are not already in your database.
  • Interfacing to scan data soon.
  • Mobile device available today.
  • For more detail on the SAM4s SAP-630R

What features does the SAM4s SPS-345 have you will find useful?


  • Handles up to 20K UPC items
  • This register features a printed audit tape.
  • 99 Mix and Match tables. Can not be named like the register above..
  • Yes on bottle deposit.  
  • No emailed reports.
  • UPC's can be added on the fly.
  • No Scan data now or in the future.
  • No Mobile Device now or in the works. 
  • Additional details can be found here SPS-345 

The SAM4s ER-945 can handle a retail environment too. Compared below to the two other registers

  • Like the 345 it has a capacity of 20K
  • Printed hard copy journal tape.
  • Yes up to 100 mix and match tables. 
  • Bottle deposits can be linked to a UPC.
  • No ability to email sales reports. 
  • UPC items can be added on the fly.
  • No scan data interface with this model ever.
  • No type of mobile device ever with this model. 
  • Find our more here SAM4s ER-945
There are other registers of course from SAM4s that are suitable to retail as well. We field many calls and these are some of the top feature concerns  end-users have when implementing a system. For more information we can be reached at 800-863-2274

Tuesday, June 04, 2019

SAM4s SPS series is being replaced with the SAP series

SAM4s SPS-520R Cash Register

The SAM4s SPS-500 series is being replaced with the SAP series from SAM4s. The SPS series included the following models.
  • SPS-520F
  • SPS-520R
  • SPS-530F
  • SPS-530R

All of the SPS models have been discontinued however there are a few remaining on the market. They have all been replaced with the revolutionary SAP Series. The new series are Android based registers that operate the SAM4pos app. This series include the following
  • SAP-530F
  • SAP-530R
  • SAP-630F
  • SAP-630R
  • SAP-4800II
  • SAP-6600
The SAP series powered by SAM4pos allows you to do things never before possible with a traditional cash register. Please visit or SAM4pos page for more information or as always give us a call at 800-863-2274



Wednesday, April 03, 2019

Download cash register manuals and keyboard templates

If you are looking for a SAM4s cash register manual or keyboard template the cash register guys have posted dozens of them free on their website. You can find manuals, templates and in some cases even the PC to register software. Check here for your model, free cash register manual downloads.

Tuesday, February 05, 2019

Which bar code scanners work with my SAM4s cash register?

The folks over at the Cash Register Guys have made this video to help you select a bar code scanner for the SAM4s cash register.  Don't just buy one from Amazon or Ebay as they often are not the right model for you machine or will require programming. Go directly to the people that know everything about SAM4s cash registers.

Sunday, December 09, 2018

SAM4s cash registers and Kitchen Video Systems

E-Pad kitchen video for SAM4s
Kitchen Video System for SAM4s
SAM4s end-users often contact us wanting to know if their SAM4s cash register works with a Kitchen Video system (KVS). The answer of course is yes most of them do. If you really want to amp up the production level of your operation think about adding a KVS to your SAM4s POS system. Adding a KVS adds unbeatable workflow to your kitchen. There is a reason the big franchises have been using KVS for a long time. The information a KVS system provides you with will really tell you in real time how good your kitchen is.

The E-Pad KVS system is flexible allowing you to customize your system. For an example many operators will put a screen and bump box at the grill and another at the drive through window and often another at the drink or ice cream station.

For more information about adding a kitchen video system to your SAM4s system call us at 800-863-2274 or visit our E-Pad Kitchen Video informational page.

Friday, December 07, 2018

Clearing out the PLU not found Buffer on the SAM4s SPS-520RT register



This is one of the most common calls we receive. My register errors that memory is full. Unless your registers memory allocation was not set up properly this is probably not true. What is happening in most cases is you are adding UPC items using the PLU not found feature which is a great way to add them.

The error is misleading in this case. the memory that is full is the buffer holding the not found PLU's you just added. The maximum amount is 100 regardless of the amount of memory your register has on board.

Watch the video and we explain how to reset the buffer and get you back on track. Of course if you are not using the PLU not found feature to assist the programming of new items it can really indicate the memory has been filled. Even if that is the case don't panic, we can solve most of those cases too. Important thing to do in that case is nothing until you have spoken to an expert. We don't want you accidentally purging all the memory. For support for a fee call us at 800-863-2274, please don't call looking for free support as that is provided in the videos and other blog post. Support is chargeable unless you are under warranty or have a support plan. 

You can find many more self help videos and other resources for your SAM4s cash register here.

Sunday, November 18, 2018

Help! My register is CLOSED on the SAM4s SPS-320, SPS-340 or the SPS-345

Backing up your SAM4s cash register Data


Most of the SAM4s cash registers on the market today can have their data backed up in several methods. If the model begins with SPS like for example the SAM4s SPS-2000 or SPS-520 the register can be backed up to a SD card, flash rom or computer. If the model begins with ER that there is a good chance that the register will have an SD card slot as well as a RS232 port to connect to a PC.

Almost all of the SAM4s cash registers sold in the last five years also come with free utility software that allows you to not only back up your register but program it too. That same software may also allow you to import files into the software for download into the register.

Sadly many cash register dealers won't give you the software when you buy the register. That is ridiculous as it is provided for free by SAM4s. If your dealer did not give you the software check out our resource page for the SAM4s cash register models and you may locate a free download of the software.

If not contact the dealer you bought it from and demand they give you the software. It cost them nothing and should have been included in the purchase.

Friday, November 16, 2018

new resource for SAM4s Cash Register Manuals

If you are looking for a manual for your SAM4s cash register we have the site your need. Not only do they have manuals for many current and retired models you will also find other helpful items. This resource page also list cables guides, keyboard overlays (templates) software for some models and the software manual.

All this information is provided for free. So if you have been looking please try this site SAM4s cash register manuals and keyboard templates