Thursday, May 01, 2008

SAM4s ER-650 Cash Register

I really like the SAM4s ER-650 Cash Register and ER-650R Cash Register. The ER-650 is designed for restaurants the ER-650R for retail stores.

You will not find an easier cash register to program then the ER-650 or ER-650R register. The reason is the LCD display that makes programming and reporting on this machine menu driven. I have programmed this machine many times without opening a book. Just turn the key and follow the directions!

Lots of options also make this a popular machine. The ER-650 or ER-650R can have Barcode Scanning, Integrated Credit Card, Scale, PC Interface, Coin Changer, Kitchen Printer, Kitchen Video, and DVR interface. However this machine only comes with 2 serial ports and none can be added. So keep that in mind when looking at options.

A couple knocks on this model is that they can not share a kitchen printer, or credit card interface. So if you have three machines in your store and need Itegrated Credit Card you can indeed do that but you need three Datacaps (1 per machine) as with larger SAM4s registers can share 1 Datacap.

By the way the SAM4s ER-650 and ER-650R is the same as the Samsung ER-650 and ER-650R. Samung never made the machines just sold them. They were always made by SAM4s who now market directly.

237 Comments:

At 7:48 AM, Blogger chocolaterose said...

Hi We have a small cafe and use the Samsung ER 650. I can't seem to figure out how to program it to track ticket/check #'s. We are unable to locate the "table" key, even on the default keyboard. Is there a special accessory we need for this function or can you help to figure this out? thanks for your help

 
At 9:26 AM, Blogger Dave said...

OK, the ER-650 does that function very well. The table # button is not standard you will have to place it on the keyboard. You will also probably want a server#, and a Save Button as well.

These buttone are all added via programming. Look at page 110 in the manual

Also check out page 64 for check ops.

It is easy to do, however it is an advanced feature of the machine. You may want a little pro help. But check out those parts of the manual first and let me know.

 
At 1:11 AM, Anonymous Asher said...

Hi I have got this register second hand - looks impressive, but... when trying to program PLU's, the manual says the programming keyboard overlay will automatically be enabled if the cursor is on the DESC field - that does not seem to be the case... any idea what needs to happen? thanks

 
At 11:24 AM, Anonymous bigrich said...

We owe a Samsung ER650 that has not been plugged up and in operation for several years. When we plugged it in the power came on and the front display shows several letters and symbols all out of order on the screen. We turned it off and the front display reads "function invalid, press clear". We did this but we are still not able to use the cash register. Please help us.

 
At 11:41 AM, Blogger Dave said...

Sounds like you battery is dead. Most cash registers have batteries that keep the program and data in case of power failure. Most are designed for 30 to 90 days. If the batteries go dead in many cases your cashe register won't even know it's a cash register. Have them replaced and your machine will probably fire up and work.

 
At 3:50 PM, Anonymous Anonymous said...

Hi, I've bought a used ER650 for my retail store and have forgotten how to program it. All I need programmed is two keys, one for food and one for taxable items. I have the manual and all I get is beeps! I happen to be in Seattle and appreciate your help in advance.

Ken

 
At 4:03 PM, Blogger Dave said...

Ken, would need more detail about It just beeps? What mode is the key in, does it display an error #?

With the key is R will it do a no-sale?

Has this machine been unplugged for an extended period of time?

Does it feed the paper?

So some more detail please and we will see what we can do.

 
At 7:55 PM, Anonymous Anonymous said...

Dave, We want to purchase the ER650, but my husband wants to make sure it can work with a Quicken program installed in our desktop. We noticed it had two ports and thought it could run straight to the desktop instead of using a card. Thanks for your direction

 
At 9:54 AM, Blogger Dave said...

Yes, the 650 can interface to most of the Quickbooks packages. However not directly! You would need to interface your PC to the ER-650 with PC Poll first, and then interface PC Poll to QB with their pre-made interface! you can see pc poll at www.pcpoll.com

 
At 5:16 PM, Anonymous Anonymous said...

Thanks so much!

 
At 10:40 AM, Blogger shehzad said...

hi i bought a ER-650 cash register it was working fine and i complete all my UPC entries sudenly now i want to operate on reg mode it doestnot take any keyborad entry, it keeps beep i can't even sign off from clerk mode, so no matter what key i press it starts beeping, same with scanning when i scan it still beep inspite it has upc codes store in the register, please advise. thankyou shehzad

 
At 4:47 PM, Blogger shehzad said...

hi, i bought ER 650 register, i complete my all UPC codes entry in program mode, now when i want to start on REG mode what ever key i press it start beeping, doesn't take any key entrym, please advise the prob and solution for it, thankyou

 
At 7:49 AM, Blogger sisqo said...

ive got a second hand er-650, im trying to retreive a z report but its asking me to enter REPORT# why is that???

 
At 12:21 PM, Blogger Dave said...

The report # is the report you wish to run. That machine has many. It will display a list of them. If you need a manual we have them posted at http://www.cashregisterguys.com

 
At 12:31 PM, Blogger Dave said...

Shehzad sorry for the long delay. It sounds as though you did not finish something you started in programming, or that you need to log in with a cashier # or even as simple as not having the drawer closed if you have that option on. Hope that helps with your SAM4s ER-650 register. Don't forget I have manuals posted on http://wcashregisterguys.com

 
At 11:51 AM, Blogger John Hung P Ho said...

I just bought 1 from you.

Have a quick question. This is for a Mexican Fastfood, the number of menu items is > 80.

On the old SamSung, i was able program a key with multiple PLU. So when the cahsier press SODA key, it'll popup a list of Coke, DietCoke, 7Up PLUs etc.. and he/she select one. This allowed to to squeeze many PLUs onto the keyboard.

Can I do something similar to the new the ER-650?

Tks

John

 
At 12:57 PM, Blogger Dave said...

Hi John, yes the SAM4s ER-650 Cash register does something like that. It has its limits though. If I remember right the 650 can have 8 keys that can have a list of 8 items each. So yes you could have a soda key and when pressed it will display 8 items to choose from.

The ER-650 unlike some of the larger SAM4s registers like the SER-7000 or the SPS-500 series can not link window to window or modify items with windows.

Thanks

Dave

 
At 4:19 PM, Anonymous Anonymous said...

i have er 650 and I tried to change my function key and change " validation' option to 'yes' from no. Now register mode doesnt allow me to punch anything it says"VALIDATION REQUIRED" now I changed back it to NO but still register mode says WARNING VALIDATION REQUIRED...puch clear key...not a single button works in register mode....PLEASE HELP

 
At 11:52 AM, Anonymous Mr Pig Stuff said...

I am opening a new and small take out restaurant. I have two requirments that I need to fill. First is a kitchen printer. Looks like the 650 will do that. Second is reporting. I would like to be able to capture data like hourly reporting, item sales, etc. in a spreadsheet format (such as Excel)for statistical purposes. Reporting capabilities of the 650 are very unclear to me. I would really like to know what it can do "out of the box' without purchasing additional expensive software.

 
At 2:06 PM, Blogger Dave said...

Well great questions on the SAM4s ER-650 Cash Register.

You asked "First is a kitchen printer." And you are correct no problem there. However remember that ER-650 registers can not share Kitchen Printers so if you need more then one machine you would need to look at another model.


You asked "I would like to be able to capture data like hourly reporting, item sales, etc. in a spreadsheet format (such as Excel)for statistical purposes." No easy answer there, yes the machine does hourly reports (gross sales) does by item reports, but no spreadsheet format until you connect to a PC. The PC does not really enhance much other then it prints the reports 8.5" by 11" instead of the 2.25" thermal printer on the cash register. This cash register will give reports by Group, Item, Media, Clerk, Hour, Tax, Voids, Discounts, Daily and Monthly for most.

You can see this machine at SAM4s ER-650 Cash Register

 
At 5:45 PM, Blogger Stephen said...

I have an ER-650 that gives me a buffer error when I scan more than 130 items or more than $2200. Is there a way to increase these values?

 
At 5:47 PM, Blogger Stephen said...

I have an ER_650 that gives me a buffer error when I scan more than 130 items or $2200. Is there a way to increase these values or remove the restrictions?

 
At 9:49 AM, Blogger Dave said...

Stephen, the er-650 has a transaction buffer and 130 is the max, even with added memory that can not be expanded. Remember to also check out SAM4s Cash Register Support

 
At 1:22 AM, Anonymous Anonymous said...

hey dave,
my register has a continuous beep whenever I try to something.
i thik it is because I started prgramming it, but did not complete it, but how i do I continue?
thanks :)

 
At 7:51 AM, Blogger Dave said...

You have to go back to program and finish. You may be able to just press the cash/enter key. If that does not work try in all mode just to see if maybe you started something in another mode. I think there is a manual posted at SAM4s Cash Registers

 
At 10:16 AM, Anonymous Anonymous said...

I have an ER-650 that doesn't print out nightly reports after a recent power outage. Everything else is working fine. Any ideas?

 
At 9:23 AM, Anonymous Anonymous said...

Hi Dave,

Just had one of my ER-650s begin to do the same thing as someones else above. The keyboard beeps but nothing changes on the display. I did a reboot in program mode, and now the register shows closed. I can not open it because when I press the clerk button it beeps but nothing is registering. I swapped a keyboard from another unit and had the same result, so it is not a keyboard issue. Any ideas?

 
At 10:06 AM, Blogger Dave said...

Press the number 1 before pressing the clerk button. Quite often after a power failure or even if you unplug the register it will require a clerk be logged in even if you don't use the feature!

See if that works. If not you could do a memory all clear but you will have to re-program.

Don't forget to look here if you need a NEW SAM4s Cash Register

 
At 10:14 AM, Blogger Dave said...

I have an ER-650 that doesn't print out nightly reports after a recent power outage. Everything else is working fine. Any ideas?

OK does it print out a paper that is blank like it is really running a tape? Maybe you have it printing to the screen and I think that is just an simple anwer yes or no on the report screen, so double check that!

If not let me know with a little more detail

Don't forget if to check here is you need a new NEW SAM4s Cash Register

 
At 7:35 PM, Anonymous justme said...

you said:
This cash register will give reports by Group, Item, Media, Clerk, Hour, Tax, Voids, Discounts, Daily and Monthly for most.

I am having a hard time trying to figure out how to get these reports, mainly itemized daily reports. can you please help me

 
At 2:07 PM, Blogger Dave said...

OK Justme, I would love to help but need more detail. First off yes the machine will produce the reports you mentioned. When you turn the key to x or z you can get a menu of reports. If I remember right it is displayed by pressing the 0 or 00 the screen will display the choice.

Don't forget to click here if you need a new SAM4s Cash Register

 
At 1:45 PM, Anonymous Anonymous said...

Thanks for the response. When I am in the x report, i choose day, and all - it prints all sales from teh beginning of time ;) it has a from/to option but I dont know what to input here for just the day sales?

 
At 2:09 PM, Blogger Dave said...

OK you are leaving out steps. If you turn the key to X you get a menu from which you have to make a choice. If you choose X reports you can then press enter to display a listing of reports available on the SAM4s ER-650 at which point you can select daily, monthly, one machine all machines etc.

Also keep in mind you can X out any report you want 1000 times a day and it will always continue to report. An X is a read not a report and reset which is what a Z does.

Also maybe from your description you are taking the EJ report? That is a print out of all the days sales as they happen.

Refer to the manual which will show you some examples of reports. You can look here Cash Registers

 
At 1:38 PM, Anonymous Anonymous said...

i want to change a preset program price on my sam4s er650. want to put on a different price. how can i do that.

 
At 3:02 PM, Blogger Dave said...

It is quite easy to change a price on the SAM4s ER-650 Cash Register.

Key to PGM

Follow the menu programming but it should be:
0 to PLU Programming

0 To Add/Modify

Then press the button you wish to change the price on

Press enter to the first price field, enter new price, press enter.

You should then be able to clear/esc out. Turn key to reg and test. Should be the new price.

Please remember us when you need another SAM4s ER-650 Cash Register

 
At 3:55 AM, Anonymous snagg said...

Hi. I submitted a question on changing a plu price. The info was very good and very detailed thanks. one more question i need answered. ok i wan to to price a few keys with more than one price and name eg black label 750ml,350ml, etc all with diff prices. I checked the plu program and only one line appears. so i think i have to add memory as well.will have to know how much i will need to add and how, guide me through the methods needed as u did with the other question.

 
At 3:59 AM, Anonymous snagg said...

Dave sorry forgot to tell u the machine is an er 650

 
At 3:10 PM, Blogger Dave said...

OK there are several diiferent way to do that. One is price levels but keep in mind Price Levels are one PLU with differernt prices say for example for Happy Hour or Early Bird pricing. In that case it is quite simple
Below I copied right from the manual regarding programming prices. Each of these is a price level and as you can see there are 5.
___________________________________
PRESET Y
PRICE/HALO1 0
PRICE/HALO2 0
PRICE/HALO3 0
PRICE/HALO4 0
PRICE/HALO5 0
___________________________________

However you are correct those levels only show up if memory was allocated. (*see note below)here also is from the book

Up to five price levels are available. (Note that price level fields 2-5 will display only if you allocate memory for additional price levels.)

*If you change your memory allocation now you will loose everything)

So if you are deadset on adding levels you need to back up your register to a pc with optional software unless of course maybe you don't have much programmed yet and in that case you might just start over?

However you could attack this problem with the Mod ke. This changes the pre-set location to another PLU. Example would be the button could be a single can of coke, push the Mod 1 button and now that same key becomes a 6 pack of coke, push Mod 2 first that same button turns into half case of coke. You can have 5 mod levels I think. Big advantage is that you will get counts for each item as a standalone item instead. Below is from the book

Modifier Key: Pressing a modifier key alters the next PLU egistered, either by changing the code number of the PLU so that a different item is registered, or by just adding the modifier descriptor and
registering the same PLU. See "Modifier 1-5" in the "Program Mode Programming" chapter in order to determine how the modifier key will affect the PLU entry.
Modifiers can be:
• stay down so that registrations will be modified by the same modifier until
another modifier is selected,
• pop-up after each item to register, for example large, medium or small soft drink,
• pop-up after each transaction to register, for example, toppings of various pizza sizes. See "System Options" in the "Program Mode Programming" chapter to select stay down/popup status.

Don't forget us when you need a new ER-650 Cash Register

 
At 5:19 AM, Anonymous snagg said...

Dave thank u very much for the info it will me well. I understand everything u said about deleting the memory if i try to change the allocation quantities now. You mentioned the modifier keys, i understand the principals you mention, but i dnt see a key labeled modifier on my register, maybe as you say i do not have a lot program on my register. so unless i can find one or program one then i cant use that system. My key board is set out facing the register and from my right hand side starting at the top and going towards the left five columns and seven rows down. clerk/errcor/void/ns/pfeed/addchk/pagdown/yesno/pageup/tax1/funclk1/@for/plu/clear/level1/funclk2/9/8/7/level2/check/6/5/4/staffdsc/subtl/3/2/1/%2/cashnenter/./00/0/%3/ Bear in mind that i bought it second hand from a small restaurant. if its dnt have a lot of programs in it then maybe i can do what u said about reprogramming. I dnt have the sortware so maybe i can go in the program and right down all the y and n and things it has in the program so i can redo it all when i am finish. sounds a lot of work but can be done. Tell me what u think and how, if i need to add the modifier key or is it under an other name i dnt recognize.

 
At 10:08 AM, Blogger Dave said...

Yes that is a key you have to add. I think they are added in the service mode. You can even access a list of function keys. It sounds like that function would work the best for you and save time.

Don't forget us when looking for a new Cash Register

 
At 2:32 AM, Anonymous Anonymous said...

Hi i have a er 650 in our restaurant and want to know if I can void items off table bills without it showing up? Also is it possible to void without it showing up on daily Z reads?

 
At 2:13 PM, Blogger Dave said...

OK regarding voids and showing or not showing up on Z reports. No there is not a way to void an item off a guest check without that amount showing up in the void totals.

Can you void items off a guest check without them showing on the guest check? Yes in that case I think so, however those items will still be reported on the Z out for the day.

Tell me what you are trying to do? Do you have a bad server that is voiding items after collecting but before closing the check? That is a common ruse however if they are voiding it will still show up. But again tell me more and I'll see if I can help.

 
At 7:25 AM, Anonymous Anonymous said...

Hi i have a sam4s er-650 and i can't delete any plu's as it keeps giving me an error code and also is there a way to get a report that tell how much stock in money i have in store.

I can print out a report telling me all the stock but not how much it is in money.....Please help

 
At 8:06 AM, Anonymous Anonymous said...

HI we have an er 650 and im wondering if theres a way to retrieve the upcs stored in the machine. we opperate a seasonal bus. and often have different stock.

 
At 5:35 AM, Anonymous Anonymous said...

How do you replace the wet cover on the ER 650?

 
At 10:55 AM, Blogger Dave said...

The question was "is there a way to get a report that tell how much stock in money i have in store."

No there is no way to get a report of inventory value from an SAM4s ER-650

 
At 10:58 AM, Blogger Dave said...

You can take a report of PLU's that are programmed in the cash register which in your case are UPC's If you bought the software you could even upload them to your PC If you buy a new SAM4s ER-650 they now come with free programming software

 
At 11:01 AM, Blogger Dave said...

The keyboard cover on the 650 is very easy to change. It is just pressed on into a small groove around the keyboard. Just slowly pull it off and then press your new one on. No Glue, No screws, nothing! Click the following to buy a SAM4s ER-650 Keyboard Cover

 
At 6:48 PM, Blogger Justin said...

Been using the ER-650 for years but suddenly when I try and x or z report, it beeps and says I have an error message. I thought maybe my door host punched in something and didn't finish it but I am not able to close whatever he punched in out. Any ideas? Thank you kindly

 
At 3:39 PM, Blogger Dave said...

Justin I would think that yes something was started and not finished. Make sure you can turn the key to register and do a no-sale to make sure. If you can do a no sale then go back and try to take the report. If you can't do a no sale then you are in a sale or function you have not finished.

SAM4s ER-650 Cash Register

 
At 10:24 PM, Anonymous Yvette said...

Hi. I need help programming for time/in time out. I have been using the cash register for 4-5years and have never been successful at setting it up.I have no problem with clerk ID to use the till (i have about 20 clerks set up for that)
I have:
assigned func key 176 for time in/out
then when I try to use the buttom I am not propted to put in secret code. Where do I set up the secret code?

Thanks

Yvette

 
At 1:27 PM, Blogger Dave said...

Page 158 shows you how to program the code for the cashier/clerk. Pretty simple stuff. SAM4s Cash Registers

 
At 8:32 AM, Anonymous Anonymous said...

i have currently purchased a used Samsung ER-650 and i press any keyboard button apart from '1' there is continuous beeping on all modes. i have read other comments on your replies and none have your solutions have solved the problem. they cash til is closed properly and i have tried pressing '1' and then 'clerk' but when i press 'clerk' the beeping continues. also, neither the Reg Key or Mode Key will turn to SM mode. help?

 
At 10:40 AM, Anonymous Anonymous said...

Can you program server numbers to track sales per server?

 
At 8:46 AM, Anonymous Amy said...

Hey Dave
how do i set the service mode to Zero on the ER 650?

 
At 4:05 PM, Blogger Dave said...

Amy not sure what you are asking? Are you wanting to zero the Z counters maybe?

For SAM4s Cash Registers

 
At 4:07 PM, Blogger Dave said...

Someone asked if the ER-650 can be programmed to track server sales and the answer is yes. You have to program for compulsory server log on of course.

For SAM4s Cash Registers

 
At 4:12 PM, Blogger Dave said...

You should look at the receipt tape if turned on to see what printed last. Also the Reg key will not turn past Reg by design. The C key is the master key you need. If this machine is not damaged I would say you have started something that has not been finished yet. There maybe be an error number or name on the display? Give me some more info

For SAM4s Cash Registers

 
At 5:36 PM, Anonymous Anonymous said...

When we do a z report a little bit of paper comes out but nothing prints- same with the x. Is there a printer cartridge or something that we need to change?

 
At 10:33 AM, Blogger Dave said...

Well could be that you have the option selected to print to the screen not the printer? If you have a 650 or 650R it uses thermal paper so no not a ribbon issue. Check the screen when you take the report. If you use a macro key it will follow whatever was done manual before. SAM4s ER-650 Cash Register

 
At 1:06 PM, Anonymous Anonymous said...

Hi i jut bought an er-650 form anothr resturant that was upgrading and i managed to reprograme everything except i wanted to add quick keys for accepting cash. (ex 5$, 10$, and 20$) I am not sure which function keys to use for this. Thank you.

 
At 1:52 PM, Anonymous Anonymous said...

hi i am having trouble making a debit key and a credit key i was wondering what other function code i can use other than 113. I as also having trouble with quick keys 5$, 10$ and 20$. i would really appreciate the help. Thank you!

 
At 3:00 PM, Blogger Dave said...

Function keys #103 to 110 are all charge 1 through charge 8 and would all work. The quick keys are called macro keys and are function keys #136 to 145. You then program the macro keys to what you want see page 227 in the manual. They are pretty easy to program. If you do not have a manual where have them on our main website available for free download.

SAM4s ER-650 Cash Register

 
At 7:30 PM, Blogger gretch said...

I NEED HELP HELP HELP!!! A CO-WORKER DELETED THE MEMORY OF OUR CASH REGISTER AND THOUGH I HAVE PROGRAMMED SOME OF IT I AM STILL HAVING DIFFICULTY. CAN ANYONE HELP? MY QUESTIONS ARE TOO LONG TO LIST...PLEASE HELP

 
At 9:10 PM, Blogger Dave said...

What do you need help with? What program are you having trouble with and how did your co-worker wipe out the program

SAM4s ER-650 Cash Register

 
At 9:27 PM, Blogger gretch said...

thanks dave. computer went over buffer...stupidity and lack of patience, and read the delete memory section of manual and thought that would help...i have been reading the manual and have some things set-up but having difficulty with some things...is there an easier way to contact you other than this board?

 
At 8:02 AM, Blogger Dave said...

You can contact us directly. We have techs on staff that can walk you through anything on that register. We do charge for our service but we will save you a great amount of time

We can answer some specific questions here too.

SAM4s ER-650 Cash Register

 
At 4:12 PM, Anonymous Anonymous said...

currently purchased a used Samsung ER-650 and i press any keyboard button apart from '1' there is continuous beeping on all modes. i have read other comments on your replies and none have your solutions have solved the problem. they cash til is closed properly and i have tried pressing '1' and then 'clerk' but when i press 'clerk' the beeping continues.

 
At 4:20 PM, Blogger Dave said...

What does the display have on it when in the Reg mode and not in an error? That would be the first place to start. Also has this register work in the last few days? Did you just un-box it or has it been in storage? Do any recent programming before this happened? Have you performed a reset? Sorry I know lots of questions but we have to dig to see what is going on.

Cash Registers with Integrated Credit Card

 
At 5:28 AM, Anonymous Anonymous said...

It has been unpluged for a few years tried all the resets but the key borad does nothing but beep

 
At 12:42 PM, Blogger Dave said...

If unplugged for a few years chances are the re-chargable batteries will need to be replaced before proceeding. Batteries are soldered on I think on that model so expect to pay anywhere from $150.00 to $250.00 depending on what part of the country you live in. Not even worth trouble shooting any further until you have ruled out the battery issue

SAM4s ER-650 Cash Register

 
At 10:30 AM, Anonymous Anonymous said...

Hello. We have been using our registers for a few weeks and this weekend the credit machine decided to freak out. Mainly my first issue when I close out the batch it does not close it out completely. On the slip that prints out it gives me an "x' as the status of the batch. This in turn will not let me run any other credit transactions because it is asking me to settle the current batch. I can not find anything in the manual about any of this, Please help, thank you.

 
At 11:14 AM, Blogger Dave said...

Hello if you bought your cash registers from us and are using Mercury or Sterling for credit card through us please contact the office directly so we can take care of you. If you did not buy from us we can still help there if just a fee for the service. Sorry the problem is to complex to tackle through a free blog service.

Cash Register interfaced to Credit Card

 
At 8:31 PM, Anonymous AMY said...

I have a problem and wonder if you can help. My ER-650 is stuck in "training" mode, when the key is turned to register it says training, also the keys are all frozen. This happened after a power outage. any ideas? Thank you so much!

 
At 11:08 AM, Blogger Dave said...

Amy I would perform an Init clear. You probably just have some junk in the machine after the power outage.

The initial clear function allows you to exit any register activity and return to a beginning or
cleared state. Any transaction that is in progress will be exited and totals for that transaction
will not be updated.

To Perform an Initial Clear:
1. Turn the power switch located on the right side of the register to the OFF position.
2. Turn the control lock to the PGM position.
3. Press and hold the key position where the SBTL key is located on the default keyboard layout.
4. While continuing to hold the SBTL key, turn the power switch to the ON position.
5. The message "INITIAL CLEAR SERV". will display momentarily when the initial clear is complete.

Page 18 btw. If that does not fix the problem there are other issues that could be worse.

SAM4s ER-650 Cash Register

 
At 4:02 AM, Blogger Jhun said...

Hi, I need help, i have a SAM4S ER-650 and i am trying to connect ELLIX Printer, but when i configure the com port to the Remote Printer Functions it wont work.

Please help thanks

Jhun

 
At 10:29 PM, Anonymous Anonymous said...

hi how to programe macro key to do z reading for finanical and plu

 
At 11:20 AM, Blogger Dave said...

This problem with the printer could be dozens of different things and way to complex to takle over a blog. I would put money on the cable if you have the programming correct. You can hire our tech over the phone and they will walk you right through it.

SAM4s Cash Register Support

 
At 7:15 AM, Anonymous Anonymous said...

Hi Dave, i have a register ER-650/650R at work, my coworker lost the Z Receipt and money taken out of the register, therefore we dont know how much money was turned in and need to know for out month end budget, is there a way we can re-print the Z Report from the previous day?

 
At 12:03 PM, Blogger Dave said...

Sorry to hear that. No after the register prints a Z report the information is no longer in the register.

However there are a couple methods you can use to get at least some gross numbers.

First the Non-Resettable grand totals (NGT). You can take the NGT and from known Z tapes and do the math and come up with your missing amount.

Anther way is if you take monthly Z2 reports you can take the monthly report back out the known Z1 tapes and you will be left with the missing day. However if you don't take Z2 on a regular basis that would not work!

Hope some of that helps.

SAM4s ER-650

 
At 1:37 AM, Anonymous Anonymous said...

hi dave, i have a samsung er-650 cash register that i never used for a long time. when i turned it on now the lcd is totally blank. how can i fix it? hoping for your response. thanks

 
At 12:54 PM, Anonymous Misti said...

Hi- I was wondering if there was a way to reprint a specific receipt# at a later time (same-day transaction). I know you can press the ENTER key immediately after to reprint the last transaction.

 
At 3:40 PM, Blogger Dave said...

Could be a couple things causing that. First of course is that the front display has gone bad. Not common but I have see a few times. If that is the case you will need to replace the front display which is cost effective if the rest of the register is in good shape. Before you do that however check the contrast dial on the right hand side of the SAM4s ER-650 cabinet near the front. I have seen people turn the dial by accident and loose the display. So check that out first. If not then yes chances are you need to replace the display

SAM4s ER-650

 
At 3:48 PM, Blogger Dave said...

In regards to the questions "Hi- I was wondering if there was a way to reprint a specific receipt# at a later time (same-day transaction). I know you can press the ENTER key immediately after to reprint the last transaction."

The answer is yes given the right programming conditions. So you already know how to reprint the last receipt. To get one from earlier if you are not using the guest check feature which it does not sound like you are (or you would already know how to re-print an order) you would have to use the Electronic Journal (EJ) which does not reprint just one transaction but rather prints an audit report of every transaction line by line so you could recover the receipt you are looking for. The EJ must be set up in advance in order to work. You can print the EJ to the printer or the screen.

Unless someone thought about the need for an EJ when the register was set up there is a good chance you don't have the abilty. Look in your reporting and take a EJ report and see what you get. Fair warning if you did have the EJ set up to caputre info you could end up with a 10 foot long report!

SAM4s ER-650 Cash Register

 
At 4:17 PM, Anonymous Katherine said...

I pulled my spare ER-650 out of storage, and I'm having problems with keyboard. Some keys don't work at all (clear, clerk #) and others don't work correctly (4 thinks it is 6)/ Does this sound like a motherboard problem/lost cause?

 
At 4:46 PM, Blogger Dave said...

No it depends how long in storage. Perform an init clear or maybe even a Ram Claer (you will loose and programming). But you may need to check the battery and make sure if it is still good if not it will need to be replaced and then re-programmed.

SAM4s ER-650

 
At 10:21 AM, Anonymous Anonymous said...

Hi I have a quick question how do I program the cash register with new clerk names and erase the old ones?

Thank you

 
At 10:48 AM, Blogger Dave said...

Pretty simple you just overwrite the existing clerk names. Look on page 158 of the manual. We do have the manual available for free download on our website if you do not have it.

SAM4s ER-650 Cash Register

 
At 11:19 AM, Blogger SB said...

If I set the Electronic Journal memory setting to 0 will I still be able to run Z1 and Z2 reports?

 
At 12:11 PM, Blogger Dave said...

SB that is correct you will still get your X and Z reports regardless of the line setting for the EJ.

SAM4s ER-650 Cash Register

 
At 11:18 PM, Anonymous Anonymous said...

Hi Dave,

I am going to buy the ER650 second hand used for cafe. However, this cash register is used for retail. what things should i consider before purchasing them?

Thanks

 
At 8:44 AM, Blogger Dave said...

I don't like the 650 for retail because of the flat keyboard. The 650R is designed for retail as the 650 is for food service.

The reason I don't like the flat keyboard for retail is that 10 key on a flat keyboard is not as easy as it is on a raised keyboard. If the sales volume is low probably not a big deal but in a high volume store you will hate it unless you are bar code scanning everything.

So yes it will work and is a great machine just thing about the keyboard

SAM4s ER-650 Cash Register

 
At 2:20 AM, Anonymous Anonymous said...

I am sorry, I think i was not clear enough for you. What I mean is that this cash register at the moment is used for retail and I am going to buy this and use for my cafe. Is there anything i should consider before buying as i dont know anything about this cash register. I mean about the software from retail to hospitality function.

Thanks a lot, i hope this time is much clearer.

 
At 11:12 AM, Blogger Dave said...

The ER-650 is a great machine for a restaurant. Yes what you should consider is if you will need/use the following

1. Kitchen Printer
2. Guest Checks
3. Choices on Kitchen Printer (if using one)
4. How many items
5. Will you need memory? Yes if lots of items/checks
6. Intergrated Credit Card?

Also I would perform a memory all clear and start from scratch on programming the 650 for use in your restaurant. Allocate memory first thing!

SAM4s ER-650 Cash Register

 
At 9:55 AM, Anonymous Anonymous said...

hi I have a er 650 and am having some trouble programming it. i wish to set the MOD LEVEL 1 key and PLU63 on the keyboard as a button which i can press to add manual prices to PLU orders.

Also, i think i may have done something wrong in the programming, when i select a few digits on the keypad and then press sub-total in register mode, it states invalid entry.

My third problem is this, on the receipt, I wish to make my restaurant title more bold and bigger than the rest of the wording.

Can you help with any of these problems? thanks.

 
At 11:25 AM, Blogger Dave said...

Question:

"hi I have a er 650 and am having some trouble programming it. i wish to set the MOD LEVEL 1 key and PLU63 on the keyboard as a button which i can press to add manual prices to PLU orders."

Answer: Not sure I understand question? Are you trying to make PLU 63 open? You can program a PLU to be open or pre-set. Open allows you to enter a price.

Question: "Also, i think i may have done something wrong in the programming, when i select a few digits on the keypad and then press sub-total in register mode, it states invalid entry."

Answer: Yes correct you can't just press digits then subtotal. You will get an error. What are you trying to do with that?

Question: "My third problem is this, on the receipt, I wish to make my restaurant title more bold and bigger than the rest of the wording."

Answer: Yes you can program the alpha characters to be double sized. On the 650 alpha keyboard there is a button DC (I think or close to it) which means double sized characters. Must be pressed before every letter you wants doubled. Please keep in mind it takes the space of two letters now and plan to take that into account.

SAM4s Cash Registers

 
At 12:01 PM, Anonymous Anonymous said...

hi
could you please help if you can how you download the data for NLU and the associated PLU key from ER 650 pc utility to the ECR
Thank you
John

 
At 1:08 PM, Anonymous Anonymous said...

thanks very much, the first question i said was slightly wrong, what i meant was i want to set plu 63 and the plu to the left of it as a function which can multiply a set of numbers numbers, for example, say i entered a plu and the person wanted something exra, in a hurry i would enter the price manually and then press sub-total, if the person said i want 2 instead, i would just click that function key and the price i entered would be multiplied , so if i pressed that function 5 times, the price i entered would be multiplied 5 times. can you please tell me what this function is called? I've owned the er-650 before but i don't remember how the person programmed it.

As for my second question, what i am trying to do is enter a price, a situation i'd do this is the above mentioned or maybe when someone is asking to purchase a drink and instead of spending time looking for the button, i can just enter the price, im sure this should work as it worked fine on my old er-650

thanks.

 
At 3:34 PM, Blogger Dave said...

John sorry that is a bit much for a free blog. If you bought the machine from us we could help you via email. I assume you have the manual? If not I do have that available in PDF. However I can tell you that in almost every case where we help with something like this it is the serial cable. Peoploe buy the null model or just a generic "Serial Cable" and they won't work you need the cable the machine spec's out.

SAM4s Cash Register

 
At 3:40 PM, Blogger Dave said...

In response to "thanks very much, the first question i said was slightly wrong, what i meant was i want to set plu 63......" Sorry I'm still not sure what you are trying to do? There is a x/time or @/for that will multiply bb QTY @ Plu. Or once you have sold something in an open PLU or dept you can continue to press the button and it will ring up one for each time pressed.

Your second questions sounds like you just need to program an OPEN priced PLU and you can ring any amount you want.

One of our Sr. Techs looked at your question too and he could not match your requested feature to a function on the machine sorry.

SAM4s Cash Registers

 
At 7:55 AM, Anonymous Anonymous said...

Thanks again, can you tell me how to make the total price bigger on the receipt like the title? I saw this in a few diagrams in the manual

 
At 12:00 PM, Anonymous Anonymous said...

hi i wish to know if I can set a function key as a shortcut to turning off the receipt and turning it on.

 
At 2:25 PM, Blogger Dave said...

There is no function key that I'm aware of to do that. You might try a macro key but with that machine the key has to be turned to X to toggle rec on or off if I remember right.

SAM4s Cash Registers

 
At 2:26 PM, Blogger Dave said...

There is no programming controls on the font size of the receipt with the exception of the logo message. Everything else is static.

SAM4s Cash Registers

 
At 8:10 AM, Blogger Tareq said...

how do i change the header on receipt thanks

 
At 12:33 PM, Blogger Dave said...

It is pretty easy to program the logo message on the ER-650. Check you manual on page 210

From the PGM control lock position menu, press 7 for LOGO DESC . The LOGO DESC. PROGRAM screen displays:
LOGO DESC. PROGRAM
0. PREAMBLE
1. POSTAMBLE
2. ENDORSEMENT MESG.
3. FINANCIAL REPORT
4. CLERK REPORT
5. MACRO NAME
6. DATATRAN

The Preamble are the lines above the receipt and the postamble are of course below the ,main body of the sales information. Get you alpha keyboard out and type it in.

SAM4s Cash Registers

 
At 1:20 PM, Blogger steve said...

hello, i recently bought a sam4s er-650 for my coffee shop. How can i get it to print my daily sales for the month?

 
At 3:45 PM, Anonymous Anonymous said...

hi we have a sam4s 650r after every transaction the receipts keep printing is there anyway
i could turn it off and print the receipt when i need?

 
At 2:20 PM, Blogger Dave said...

Sure to turn of the receipt on the ER-650 do the following:

You can turn the register printer to an on or off condition. In the off condition transactions
will not be printed, but reports will continue to print, if requested.
1. From the MANAGER MODE menu press 4 to set printing on or off:

You will see on the screen

REG. PRINTING ON/OFF

REGISTER PRINTING
IS CURRENTLY ON

TO TURN OFF
PRESS YES AND ENTER

The REG. PRINTING ON/OFF screen displays. Press the YES/NO key to toggle from receipt on to receipt off. The screen will display the current status. Press ENTER to set the new format.

Note:When the receipt is off, a receipt may be printed after the sale by pressing ENTER after the transaction is complete.

SAM4s Cash Registers

 
At 2:27 PM, Blogger Dave said...

Steve asked "hello, i recently bought a sam4s er-650 for my coffee shop. How can i get it to print my daily sales for the month?"

The answer is a Z2 or a period to date report. See below:

When you take a "Z" report on the screen you will have the following choices

Z REPORT OPTIONS
RPT#: 1 FINANCIAL
1. TYPE 0
0:DAILY 1:PERIOD
2. 0:PRINT 0
3. IRC 0
0:STANDALONE
1:ALL 2:SELECT

Line #1 ask what Type and your choices are 0: Daily and 1: Period choose the 1 for period.

Please take into account that Period is Period to data so not really by month. If the period you take this report is one month then it is one month however the regsietr does not track anything by the month it only knows Z periods. So to use as a monthly report take at the end of each month AFTER you have done the last daily Z of the month!

Hope that helps!

SAM4s Cash Registers

 
At 12:41 PM, Anonymous Anonymous said...

Hi, we have the ER-650 and would like to program it so it can manage gift cards. I know there's an option somewhere for that, but it doesn't explain how to do this in the manual. We have the newest version of the software. We're not sure how to do this and we would really appreciate your help. Thanks!

 
At 7:02 PM, Blogger Dave said...

OK you can add a payment type and a new PLU to sell the gift cards that in most cases you would program as NON-ADD or HASH. So no tracking but when you sell a card your media will show it but not your sales and when you redeem one your sales will reflect it but not your regular media.

You can also interface with integrated gift card if you had the right merchant services like Mercury.

SAM4s Cash Registers

 
At 7:22 AM, Blogger ALI said...

HI I HAVE A GROCERY SHOP AND I USE SAM4S ER-650 BUT ITS NOT PRINTING PLEASE HELP

 
At 7:15 PM, Blogger Dave said...

Ali I need more detail. Is the paper advancing just not printing? I have seen numerous times where people have the thermal paper in backwards, yes it is possible. The paper has to come off the bottom of the roll. I have tried in my office and it is possible. I guess only one side of the paper is thermal.

If not that give me more detail.

SAM4s Cash Register

 
At 1:53 PM, Blogger Jason Fallone said...

i have a sam 650 er cash register.......we have more items on the menu that there are buttons for items.....what can i do about this?

 
At 5:53 PM, Anonymous kaelanh said...

Hi Dave,
On the ER-650, I cannot seem to delete a PLU that I had created. Here is the process I Used to delete it.
PGM MODE
0 For PLU.
1 For Delete
0 for single PLU.
85 PLU Key for PLU 85
Enter Key to confirm.

Here is the error repot it prints out.

PLU DELETE ERROR!(REPORT)
CODE# : 85

I have reset all of the reports on Z mode also, I cannot seem tofind anything in the manual. The PLU is not an inventory item. Is there any PLU Settings that i need to change? Or another process to delete?

Thank you for your help.

 
At 2:26 PM, Anonymous Anonymous said...

We have a used er-650, and are trying to start the programming. There are two sets of keys, but neither of them will go into SM, or PGM mode. Is there a 3rd key?

 
At 9:29 AM, Blogger Dave said...

Jason there are a few options depending on your menu. You can use levels and create differeant items on the same button. You can also creat 8 window buttons. This 8 buttons can have 8 items attached to them which the cashier can select by number when they appear on the screen

SAM4s Cash Registers

 
At 9:35 AM, Blogger Dave said...

kaelanh On deleting the PLU one of our Sr. Techs informed me that if the PLU in question is on the keyboard you will not be able to delete. He suggested disabling the PLU in question. On bottom of page 3 I think he said. You could just also change program to something else of course. Or you could place another PLU on the keyboard where that item is then you may be able to delete the PLU in question.

SAM4s Cash Registers

 
At 9:38 AM, Blogger Dave said...

The question was "We have a used er-650, and are trying to start the programming. There are two sets of keys, but neither of them will go into SM, or PGM mode. Is there a 3rd key?"

Yes there is a P key and a C key. P goes all the way to program the C key goes into the Service mode.

SAM4s Cash Registers

 
At 11:20 AM, Blogger The Silly Yak Bakery said...

Our Gluten-Free bakery has a ER-650. We lost all UPCs, as well as ye olde laptop I would use to add new UPCs, chg prices, etc. I got the keyboard primed again and have about 25% of our store's UPCs entered. But on the new computer I'll use, there is NO SERIAL PORT. How else can I update the ER-650 from a laptop and have this method of backup as well? THANKS in ADVANCE. Mike at mszebroski@gmail.com

 
At 11:50 AM, Blogger Dave said...

Mike that is a great question and I can't belive it has taken this long to be asked. You will need to buy a USB to serial adapter. My office sells them for $50.00 DO NOT get a USB to Serial cable as they are not the same thing! You can call our office to purchase if you would like 1-800-863-2274

SAM4s Cash Registers

 
At 5:24 PM, Blogger math said...

my work friend making cheat in this register .he scaning items after he didnt preess cash button he continue to selling he always press subtotal button when he press cash button the last items displaying on the screen before all items he puting his pocket i m sure how is he doing this and nothing is showing on current shift or close daily shift how is he doing my mail math2461@gmail.com

 
At 1:43 AM, Anonymous Anonymous said...

Hi, I have a ER650. How do I set up a surcharge to add say 1.5% for credit card sales?

 
At 10:36 AM, Blogger Dave said...

Math there are many ways corrupt cashiers can steal from any register. If the owner or manager is programming the register well to close loop holes it can be stopped in most cases. In you case the other worker may be using the void or cancel key after the customer leaves which is why they never press the cash button. All the SAM4s cash registers have great controls to catch this and stop it BUT the owner or manager must take action to put those controls in place. It is very sad but most owners will NOT COME to grips of how much money is being stolen from them everyday. Because we are in the business of cash registers we see it all the time and than witness the owners in total shock that a loyal employee that they treat like family has been stealing $1000.00 a month for years! I have seen employess steal 15K a month from busy places! Owners don't put your head in the sand! Check out a SAM4s Cash Register and have it programmed by a pro! It will pay for itself.

 
At 10:42 AM, Blogger Dave said...

You can add a surcharge by programming a discount key to be an open positive. If you are running guest check tracking you can use the TIP feature.

SAM4s Cash Registers

 
At 12:15 PM, Blogger otaku said...

HI there,
I wonder if anyone can help, I have a sam4s 650, and each time it completes a transaction it prints off a small receipt with the cash amounts on it, no PLU data. We don't use/need these receipts so to stop it i turned receipt printing off in the mangers menu. But now i cant print checks/tabs, (We need to print checks/tabs whilst held in the tills memory and uncompleted)
So my question is, can you either turn off receipt printing so it doesn't print a receipt each transaction but still prints a check/tab? or, can you keep receipt printing on but not print a receipt each transaction? thus enabling me to still print checks/tabs with the print check button.

Sorry for the complicated explanation.

Many Thanks in advance.

Andy

 
At 2:41 PM, Blogger Dave said...

Andy, the receipt on/off will not change the guest check printing if set up correctly. If using the print check function it should print the guest check if the receipt is on or off.

That other receipt you are getting sounds like a journal entry maybe. There are several print programming choices that could make something like that print.

SAM4s ER-650 Cash Register

 
At 10:38 AM, Anonymous Anonymous said...

thx dave for ur help but plz i want to know how to write big letters in my reciept to be more clear .. thx for ur help

 
At 9:58 AM, Blogger Dave said...

Yes you can use the double function on the alpha overlay. Press double before each letter if you wish the letter to be double sized. It take two characters rather than one so less letters but larger. You must press double before every letter if you want them all double.

SAM4s Cash Register

 
At 7:23 PM, Anonymous Anonymous said...

Dave I was wondering where I can but the internal battery to replace mine that had been sitting and now is freezing up

 
At 11:05 AM, Blogger Dave said...

You can buy from The Cash Register Guys however it is a battery that must be mounted to the main board and not easy to change unless you are a techie type.

 
At 1:50 PM, Blogger The Silly Yak Bakery said...

I do a Copy Store after I add new UPCs. After the last I entered & updated the cash register, all seemed well. Did the copy. Looked at the copy and NO UPCs were transferred. Instead a Red Box in the main field. What's up?

 
At 7:24 PM, Blogger Brooke said...

How do I go about programming a key that has something similar to a second drop down menu to select from for example a flavor of pop?

 
At 1:16 PM, Blogger Dave said...

Brooke you could go into programming mode and see how the first is programmed and just do the same thing. You can set up a new PLU look up button with 8 choices. Just check page 95

SAM4s Cash Registers

 
At 1:29 PM, Blogger Dave said...

Silly Yak what software are you using? There are at least 3 or 4 different ones out there for the 650
SAM4s ER-650 Cash Register

 
At 1:00 PM, Blogger The Silly Yak Bakery said...

Silly Yak Bakery RSVP:
Software is SAM650I vn 1.21.2

 
At 10:28 AM, Blogger Dave said...

Our office uses PC Poll as our first choice so we don't have the answers on SAM650i without some research. I think you will have to reach our for paid tech support. Our techs can help you solve the problem but you will need to call the office and schedule some tech support time. 1-800-863-2274

SAM4s Cash Registers

 
At 2:33 PM, Blogger hpacheco said...

Dave...I bought a second (or third or fourth??)-hand ER-650 for my kids to play store with. I had no trouble programming all kinds of cool stuff in there for them and it worked like a dream for quite a while. Now, however, we are getting gobbledy gook on the screen and no functionality. I think the battery needs replacing. I cant FIND the battery, though, and dont see anything in the manual about replacing it. Can you help?

 
At 2:44 PM, Blogger Dave said...

Even if the battery is bad you can still perform a RAM all clear and it should function. It is an easy procedure

1. Turn the power switch located on the right side of the register to the OFF position.
2. Turn the control lock to the SM position one position clockwise from the PGM position.
3. Press and hold the key position where the CHECK key is located on the default keyboard layout.
4. While continuing to hold the CHECK key while turning the power switch to the ON position. The message: "RAM ALL CLEAR SERV." displays on the screen.
5. Press the upper left key of the keyboard, then the lower left key, then the upper right key, and finally press the lower right key.
6. The display will monitor the memory clear process, which takes about 1 minute. When complete, the printer will print the message: "RAM ALL CLEAR OK !". The
SERVICE MODE will display.

Try that first. If it works program the date and time, print a receipt, unplug the register for a minute, plu back in do another transaction. If Data and time are good your battery is still good.

The battery is on the motherboard and soldered on I belive. Not like changing a battery on a remote control!

SAM4s Cash Registers

 
At 9:58 AM, Anonymous Anonymous said...

Hey Dave

I have two er 650 and I wouls like to link the irc ports so that i can do a combined z report. I have gone to the irc function but it still does not recognise the other register. Can you walk me thru the programming. Thanks Michael

 
At 1:43 PM, Blogger Dave said...

Michael it is pretty easy. Look at page 113 in the manual. Each machine should have it's own number and I would just go with 1 and 2 with 1 being the primary register. Use store 1, the from should be 1 the two should be 2 in both machines and retries 3 is fine.

Then try some IRC functions. Now big disclaimer if your machines have different ROM version it may never work. If you got these machines at the same time should be fine but you might want to check!

SAM4s ER-650 Cash Register

 
At 12:09 PM, Blogger louloupurple said...

Hi,
Can anyone help please?
I am having problems with my z reports they print off on the till but it is time outing before sending the information to the pc and I am not able to get the end of day report and it is not updating my stock levels.
Thanks
Louise

 
At 10:29 AM, Anonymous Anonymous said...

I have one question on my SAM650 Inventory System. There is a location for the descriptor which transfers to the register and one for the full description which I used to put full data info in. Is there a way to print a report off for my inventory in the polling software with the full description on it? Without that info from the full description I cannot move forward with any of my inventory.

 
At 1:54 PM, Blogger Dave said...

Louise had written:

Can anyone help please?
I am having problems with my z reports they print off on the till but it is time outing before sending the information to the pc and I am not able to get the end of day report and it is not updating my stock levels.
Thanks
Louise

Louise what Software are you using? you mentions Tills so are you using Inter-Register Comms in conjuction with the polling? Is polling direct connect or via a modem or IP maybe?

SAM4s Cash Registers

 
At 3:24 PM, Anonymous Anonymous said...

Hi, I just brought a sam4s 5200M. I would like to know, how can i cash for an item that is not programmed into the register. eg. I sell an item for $20.00 usually, but on this one occasion I'd like to sell for 18.00. How can I. The reg is not letting me.

 
At 7:07 PM, Anonymous Dickson said...

Hi, I have a sam4s 5200M. I sometime want to cash for items that are not on the program or just cash for one of the item a little cheaper than registered on the casher reg. How can I do this.

 
At 9:51 AM, Blogger Dave said...

Dickson if I understand your question you want to set up an open item so you can ring in prices different than your pre-set prices.

You can use an existing key or set up a new one. When you do the programming you would set up this item as OPEN. Or you could go into programming and set up an existing item as open and pre-set item.

If set up correctly your items should all be PLU's. You would set up or make the change required to be open in program 100 on page 99. Look at the data for N1 you will see you can set the PLU to Pre-set and also to be able to over-ride the pre-set (which allows you to enter the price) If you look at page 101 you will find the description for all the choices in program 100.

Hope that helps. The ER-5200M is a great machine.

SAM4s Cash Register

 
At 1:47 PM, Anonymous Anonymous said...

I'm trying to add a new item to a blank key, I have no idea how to, can u help

 
At 1:29 PM, Blogger Dave said...

On the SAM4s ER-650 it is pretty easy to add an item to a blank key location. Turn to program, select 0 for PLU programming, select 0 to add/modify, press the blank button, fill out fields and answer questions, save and you are done.

SAM4s Cash Registers

 
At 8:10 AM, Anonymous Anonymous said...

I have a Samsung er-650 cash register and trying to figure out if it is capable of tracking our "free" loyalty drinks. At our coffee shop like in Starbucks you buy 10 drinks get one free. Is this possible??

 
At 3:24 PM, Blogger Dave said...

The ER-650 really can't track that. Best bet would be to add a Datacap and do your credit card processing on it and add a no cost gift card service. With the gift card service you can run a pre-paid plan instead of a buy 10 get one free. You can offer (we have quite a few customers doing this) buy a $20.00 pre-paid card and get $22.00 loaded on it, or whatever premium you give them. Maybe the more you buy the higher the premium.

Mercury has a no cost gift card system that works great. You can call us at 1-800-863-2274 and we can help you get it set up

SAM4s Cash Registers

 
At 1:31 PM, Anonymous Anonymous said...

Just bought the ER-650. Turned in on and gobbled gook on the display. Did the Initial Clear (as per another web site). Now all the menus come up, but non of the keys seem to work, except the 2 key which makes it beep and says press the clear key (which doesn't work, so it has to be shut-down). Two things. The packet that has the crystals (that comes in everything) was slimy and corroded (Think from the staple it was stuck to ). And, I read on a previous post about changing the batteries, but have no idea how to do that. Thanks for any help you can give me.

 
At 2:30 PM, Blogger Dave said...

You charge the battery just by plugging in the machine. The slimy silica pack does not sound good at all? I have unboxed hundreds of 650registers and have never seen that.

Perform the Memory All clear page 103 in the book. After that turn key to Reg and try it out. If still the same you have a problem, however I have seen the Memory All Clear fix the garbage on the screen and keyboard lock ups before.

Good luck

SAM4s Cash Registers

 
At 6:59 PM, Anonymous Sandra said...

I have an ER 650 and want to program Gift Certificates sold and received. I read an answer to an earlier post and figured out the sold part thru the answer "OK you can add a payment type and a new PLU to sell the gift cards that in most cases you would program as NON-ADD or HASH. So no tracking but when you sell a card your media will show it but not your sales and when you redeem one your sales will reflect it but not your regular media."

Can you explain a little more on how to program the Gift Cert Received so it doesn't add it to the cash/check/credit?

 
At 11:31 AM, Blogger Dave said...

Ok the simple answer is found in this part of the answer "your sales will reflect it but not your regular media"

You still need to create a new payment key for Gift cards redeemed so the totals will not be in your cash/check/credit totals.

The important part is that you don't get the sale of the gift card and when you redeem it both in your sales reports.

You could also sell the card with the R/A function which only increases media totals and than ring it up as regular sale when the card is redeemed, however you will still need the new payment key to track it as media.

If you want tracking you should upgrade to Mercury Payment Systems with their free Gift Card program.

Hope that helps

SAM4s Cash Registers

 
At 10:58 AM, Blogger Dave said...

So the SAM4s ER-650 cash register has been discontinued however we still have a few left. Call us at 1-800-863-2274 to order yours before they are gone forever. Of course we have all the new SAM4s cash registers too.

 
At 9:05 AM, Blogger lkoyote said...

This comment has been removed by a blog administrator.

 
At 12:36 PM, Anonymous Anonymous said...

Looking for a little help. I am trying to program things into groups. Our store likes all the break outs of PLUs (shirts, pants, etc) but the bookkeeper only wants it grouped as clothing. I set up the groups as follows: Group 1 - Mops, Group 2 - clothing, Group - 3 shoes, Group 4 - Housewears, etc. Then, I set each to the appropriate group while programming the plus. When I went to print the group report, it didnt work at all. It put everything into group 1. What did I do wrong? Any help would be greatly appreciated.

 
At 11:29 AM, Blogger Dave said...

Well there are a couple things that could be happening. But first let's look at how it should be set up. You should have a group programmed as Clothes for your bookkeeper and link the correct PLU's to that group. You are already aware that PLU's can be linked to 3 different groups for this very reason. So you would also create groups for Shirts, Pants etc. and sounds like you have done that. Of course now you link the PLU's to the two groups you are looking for.

Now pay special attention to the group programming and I think this may be your problem. In the group programming there is an option to add to Group totals. Why? Well for your example exactly! So if you still want a sales by group total that is accurate you would have your sub groups (pants,shirts,etc) NOT report in the Groups sales reports total. they will still show up in the report but will not be in the total.

SAM4s cash registers

 
At 2:44 PM, Anonymous Anonymous said...

i tried to wip out all plu's on a samsung er 650. now the tax and no-tax buttons wont work

 
At 2:53 PM, Blogger Dave said...

Probably your tax and no tax buttons were PLU's and you wiped them out. You will need to re-set up at least two PLU's and make one taxable and one non taxable if that is all you need. Our company does offer support for a fee if you need it. I think the manual is on our website for free download. If you decide to buy support call 1-800-863-2274 SAM4s Cash Registers

 
At 3:14 AM, Anonymous christine said...

we have a sam 4s which has just been repaired was working fine then we tried to do a z report and it says error can not produce with an open order? can you please help?

 
At 7:37 AM, Blogger Dave said...

OK sounds like you have a guest check(s) open. Z out all of you checks. Even if you don't use checks one was opened maybe during repair? That should take care of it.

SAM4s Cash Registers

 
At 3:28 PM, Blogger Frankie_J said...

How do you change the settings so an itemized receipt is printed automatically as soon as you close a tab?

 
At 11:53 AM, Blogger Dave said...

Check your setting on the Check# button "PRINT ON RECEIPT Y or N If N, the check track number and balance will not print on the
receipt." that may also force the receipt to print. Page 176 in the manual.

Also do you have your receipt on or only on demand? My techs all thought an updated receipt would auto print when you closed the check if you had the receipt set to on.

Check those and let me know.

SAM4s cash registers

 
At 1:36 PM, Anonymous Anonymous said...

I am trying to manually input plu's into my register however some of the buttons are set to the same number so it duplicates, how do i change this ?

 
At 3:44 PM, Blogger Dave said...

Page 110 of the manual will show you. It is the function key assignment and you have some doubled up which is normal and there is nothing wrong, just need to place the PLU you want to that location. In this program your PLU's are NLU's Number Look Up. Pretty easy program

SAM4s Cash Registers

 
At 2:18 PM, Blogger Mohammed Rafiq Qazi said...

need help with sam4s er-650 came into the shop in the morning there was nothing on the front display or the customer display thanks.

 
At 12:19 PM, Blogger Dave said...

If it was both displays the customer and the operator it is probably a very bad problem. If just the front display it could be the dial on the right hand side of the register that controls the contrast. Does the register do anything else? Like a no sale? Error tone? etc etc

SAM4s cash registers

 
At 11:17 AM, Blogger The Silly Yak Bakery said...

My PLU Lookup1 key is for various quantities of cookies. When I print the keyboard template, it prints PLU LOOKUP1. I'd like it to print "COOKIE" How can I change this? Thanks in advance. Mike at The Silly Yak Bakery & Bread Barn, Madison WI

 
At 1:56 PM, Blogger Dave said...

Silly Yak that could be a couple things. First what are you using to print the template? Some polling and programming software? Or just a word doc? Most folks use the Word Doc. If just the word doc you just need to click on that button and change the text, color etc and re-print

SAM4s ER-650 cash register

 
At 3:26 PM, Blogger The Silly Yak Bakery said...

Dr. Dave, The Silly Yak uses the software CD that came with the 650. I use it to update prices, add UPCs, etc. It has an option to Print the Keyboard Template. Knowing that, if you have an idea, I'd still like to know. BUT ... your idea to build "cells" the same size with word.doc (excel.xls too?), then I might give that a try.

 
At 4:15 PM, Blogger Dave said...

OK Silly Yak I know what you are using however i never use that so I'm not certain what to do. But here is a better option use the keyboard template we have on the website for free download. You can edit text, color etc on every key space

Sharp and SAM4s cash register keyboard templates

 
At 5:46 PM, Blogger The Silly Yak Bakery said...

Dave, to quote a very popular expression, "YOU ARE THE MAN!" Thanks for the template. I will use it ASAP at The Silly Yak Bakery & Bread Barn. The DQ next door to us also has a 650, so I'll let that owner know your secret. Thanks again!

 
At 11:30 AM, Blogger Dave said...

Thanks Yak.

SAM4s cash registers

 
At 5:59 PM, Blogger Ducks Point said...

Dave,
I have a 650 and recently purchased the inventory software for my laptop. I can't seem to get the software and the register to "talk" to one another. I have double checked the serial port communications settings on both the register and software, but when I try to retrieve the data from the register I am receiving "failed" messages. Any help you can provide would be greatly appreciated.

 
At 10:28 AM, Blogger Dave said...

Two things to check. First where did you get the cable? NO it is not a stadard serial cable!!!! I argue this point all the time! Get the pin outs and make your own cable or buy one. We sell them for $30.00 and we custom make each one. When someone tells you it is a standard serial cable they have NO IDEA what they are talking about. Second you mentioned laptop and so many no longer have a serial port and people try to connect to usb with a usb to serial cable which of course does not work. Must have USB to serial adapter and then the correct serial cable. 9 of 10 times these are the problems. If you bought the software from us call and and I'll confirm these things however we almost never sell the software without the correct cable. If you did not buy here make the prople you bought this from fix this. Should take them 2 minutes or less to trouble shoot this.

SAM4s cash register

 
At 11:18 AM, Anonymous Anonymous said...

My cash register also did the Same thing but it wasn't from a power outage. Was workin properly but all of a sudden it just went into training mode. I've tried the intial clear function but it still doesn't work. When I turned my machine back on to reg mode after the initial clear it still says "training mode" and "closed" on the reg mode screen! I need help!!

 
At 4:46 PM, Blogger Dave said...

If the init clear did not work that is a bad thing. First check that you did the init clear correctly. The closed part just need a clerk logged in even if you don't use clerks. You should also turn the key to X and see if you can exit the training mode. If all that fails you can do a memory all clear, however that will wipe out your program.

SAM4s ER-290 cash register

 
At 2:28 PM, Anonymous Anonymous said...

hi dave, Id like to get monthly Z report and I don't know how to do it.for.I need to get april,may,jun, july monthly Z reports please help me

 
At 11:21 AM, Blogger Dave said...

The monthly reports, which are really Z2 reports are pretty easy if you are taking your daily (Z1) manually. If you use a Macro could be a little more difficult.

First we need the address that you need April, May, June, July reports. The term monthly report is a little miss-leading. It can only be monthly if you take it on the end of the month, if you miss that data it just continues to add up. So if you take now it will be from the last time you took the Z2 report until now. If you have never taken the report ever it will be from day one of using the machine to know. Z2 or monthly is really period to date!

To take the report at this screen use 1 for period.

Z REPORT OPTIONS
RPT#: 1 FINANCIAL
1. TYPE 0
0:DAILY 1:PERIOD
2. 0:PRINT 0
3. IRC 0
0:STANDALONE
1:ALL 2:SELECT

Select 1 for period instead of 1 for daily. That is it, however remember it will be from last time taken to right now, not by the actual months.

SAM4s cash registers"

 
At 5:32 PM, Anonymous Anonymous said...

Have the SAM4s and need a report to show all my sales by PLU for past months/years. Is this a pipe dream or can I acquire such a report and if so can I do it via a Mac?

 
At 10:03 AM, Blogger Dave said...

Well you could be in luck for some of what you are looking for. If you have not been "Z ing out" the PLU's the data is still there. It will not be broken down by months or years it will just be there. Z reports in cash registers are grossly miss-understood. They are really period to period, even the daily reports are only daily reports if you take them every day!

So have you been taking PLU reports? Many people only take a general report and never touch PLU's and in that case yes all your sales will be there by PLU from the last time a PLU report was taken. If never taken they will all be there from the day you started using the register. If you have taken PLU reports you still have the Z2 reports you may be able to use.

As for MAC pretty sure the answer is NO.

Even if you had software the Z reports do not change. If you did poll on a daily basis with a PC then you will have lots of flexibility with date ranges, but if not it is too late!

SAM4s cash registers

 
At 10:03 AM, Anonymous Anonymous said...

Can you please tell me how I can hire you? I really need more detail and I think a blog might not be the correct venue.

 
At 10:08 AM, Anonymous Anonymous said...

Hope I am not being too much of a pest, but can you tell me how to print to a PC? I saw the answer to Ducks Point and understand the cable sitch, but is that it? Do I need to buy software? Thanks again.

 
At 11:28 AM, Blogger Dave said...

Yes you will need software to print reports at the PC. We really like the PC Poll software for best results.

SAM4s Cash registers

 
At 11:31 AM, Blogger Dave said...

Should you need one to one support on your SAM4s cash register you can call us at 1-800-863-2274 we do charge for support. We are an indie dealer not the SAM4s company.

 
At 4:46 AM, Anonymous Anonymous said...

Hi Dave,
I have the ER-650 and I am unable to delete PLU's it comes up with 'PLU delete error!(report)
Not sure what to do next?
Many thanks
Louise

 
At 9:26 AM, Blogger Dave said...

On deleting PLU's can you provide more detail when you get the error? You mentioned something about a report? Which procedure are you following? Where in the procedure do you get the error? What does the error say?

cash register

 
At 4:45 AM, Anonymous Anonymous said...

I have er600 and have programmed the buttons and preamble but my thermal printer is just printing symbols and question marks. Help?

 
At 11:40 AM, Blogger Dave said...

Probably the baud rate is wrong or another setting to do with the comms. Could be the cable? Did it at some point work?

cash registers

 
At 5:51 PM, Anonymous Anonymous said...

I have a samsung and sam4s er 650 cash registers, 3 in total. Occasionally when I push the error correct button, the items still get sent to the kitchen printer. However on the register printer it shows that minus off the bill. It creates a problem because the kitchen makes orders based on what is printed on the kitchen ticket. The strange thing is that it only happens occasionally and I cannot get it to duplicate the problem when I try, it is just random?? Any ideas, it happens with all three which are in different restaurants....

 
At 11:57 AM, Blogger Dave said...

Hmmn...well these type of problems are very hard to track down when they only happen every once in a while. First thing to look at is what version of ROM your registers are running, however ROM's on the ER-650 are difficult to change in the field. Second maybe you should remove the error correct and just use the void button? It will be a few more button presses but it may fix it.

Are these old machines? Let us know what ROM version (which you can find in the service mode) and then we will have an idea of age and if worth the while to upgrade?

The new machines that have replaced the ER-650 have flash ROM so now easy to upgrade as needed from time to time.

SAM4s cash registers

 
At 1:29 PM, Anonymous Darrell said...

Hello, We have three ER-650 registers. I found a PC utility that allow you to change the register program on a PC and down load the new program to the register. I read one of the register programs into my laptop. Reworked the program changed the memory allocation in the register and the utility program and downed loaded it into one of the 3 register. The register reported all the down laded segments successful and complete. On the register printer and the laptop. But the keyboard keys have shifted around and don't function as programmed.
What am I doing wrong?

 
At 9:48 AM, Blogger Dave said...

I think maybe that you should check the store setting and see if you have selected a 650 or 650R and make sure it matches what you are working with. You can move departments and PLU's between 650 models and 650r models but not the keyboard. Check that first!

SAM4s cash register

 
At 2:43 PM, Blogger jujaxs said...

I have a er650 and my no sale key and my error key and couple plu keys stopped working. I have to push something else and error it and hit it again to open the register. I was told to replace keyboard but how do you do it?

 
At 3:06 PM, Blogger Dave said...

A keyboard replacement is not difficult at all. You can call our office at 1-800-863-2274 and order the keyboard. After receiving it you will want to unplug the register from power (not just turn off, make sure you unplug the register) Open the cabinet and separate the register and you will have access to the keyboard which is attached to the main board with a ribbon cable. Replace with the new one and plug the register back in and turn on. Should work just fine if that was the problem in the first place. Programming SAM4s cash register

 
At 12:02 AM, Blogger codfathers said...

Hi Dave. We have a Samsung ER650. I see in the manual I should be able to hit Cash/Enter to get a duplicate receipt and had enabled multiple receipts. I can't get the second receipt. Is it a fault or is there another place I need to go to set it up?
Thanks

 
At 1:31 PM, Blogger Dave said...

Codfathers it needs programming first. It is either in system options or print options. You will see selection for "allow multiple receipts" change that to yes and then after a sale you can press cash and another receipt will be printed.

SAM4s cash registers

 

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